Please feel free to reach out to us at trueteam@truebotanicals.com with questions, comments or just to say hello!

Our team will do their best to get back to you within 2 business days.

If calling outside of business hours, please leave a voicemail and our Customer Experience Team will do their best to get back to you in 2 business days.

Monday - Friday, 9AM - 5PM Eastern Time

True Botanicals

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Please reach out to the True Team at trueteam@truebotanicals.com, and we’ll ensure you get your products ASAP.

What should I do if my package was stolen or lost in transit?

Shipping, Delivery, & Returns

Why am I getting charged sales tax on my orders when I previously wasn't?

NoFraud

Can I update or remove saved payment information?

I'm having trouble logging into my account. Can you help?

Do you offer Gift Cards?

How do I select the Afterpay option at checkout?

What forms of payment do you accept?

Can I combine promotion codes or discounts?

Accounts & Billing

How can I review my order history?

How do I change or cancel my order?

Orders

Can I mix the Vitamin C Booster with Pure Radiance Oil?

Does Chebula Active Serum Replace my Pure Radiance Oil?

How Long Can I Keep My Products?

Are Your Products Cruelty-Free?

Are Your Products Organic?

What is MADE SAFE®?

Are Your Products pH-Balanced?

What Is The Brown Sediment In My Toner?

Can I mix the Moisture Lock Overnight Mask with a Booster?

How often do I use the Resurfacing Moisture Mask?

Why does my new bottle of Pure Radiance Oil or Chebula Active Serum have different color or scent than my previous one?

Isn’t orange oil photosensitizing?

Do You Use Synthetic Ingredients?

Are Your Products Vegan?

Do Your Products Contain Nut Oils?

Do Your Products Contain Soy?

Why Are Some of the Essential Oils Organic and Others Not?

I’ve read that phenethyl alcohol and ethylhexylglycerin could be toxic, so why are they in your formulas?

Do Your Products Contain Caffeine?

Do Your Products Contain Gluten?

What Exactly Is a "Whole Essential Oil?"

What percentage of Vitamin C is in your Vitamin C Booster?

Ingredient Questions

Product Questions

What Is Your Return Policy?

Do you support international returns?

What is your Holiday Return Policy?

How do I start a return?

Will COVID-19 affect the shipment of my order?

My tracking shows delivered, but my order has yet to arrive. What can I do?

How can I change my shipping address?

What are your shipping options?

When will my order ship?

If I were to start with just one True Botanicals product, what would you recommend?

How long does it take to see results?

What should I use if I have more than one skin type or skin concern?

How do I apply my Pure Radiance Oil?

Which should I apply first, the Pure Radiance Oil or Deep Repair Eye Serum?

Which product is best for addressing hyperpigmentation?

Are your breakout-prone formulas safe for sensitive skin?

If I have breakout-prone or oily skin, can I still use face oils?

What is best for addressing blackheads?

What skincare routine do you recommend for ultra sensitive skin?

What skincare routine do you recommend for oily and breakout-prone skin?

What skincare routine do you recommend for dry skin?

What skincare routine do you recommend for fine lines and wrinkles?

Skincare Guides

How do subscriptions work?

Where do I find information about my current plan?

How do I make changes?

How can I skip an order?

Can I change the ship date of my next subscription order?

Can I cancel my subscription?

Subscriptions

Do my points expire?

How do I earn points?

Do my points have any cash value?

I referred a friend but I haven’t received an award. Why?

Do subscription orders qualify for loyalty points?

How do I view my point balance?

How do I redeem my points?

Can I use my points and a promo code?

If I return items that I earned points for, do I get to keep the points?

Is there a limit to the number of points I can earn?

Can I share points with another member?

I forgot to add my points to my order! Can you help?

If I cancel an order after redeeming a reward, can my points be returned?

Are my complimentary gifts refundable or exchangeable?

Does my True Beauties Rewards membership expire?

Can I earn points for buying True Botanicals from another retailer?

How do I submit retailer store receipts for reward points?

Are the shipping benefits available outside of the U.S?

True Beauties Rewards

Do you offer samples?

Do you offer travel sizes?

What should I do if my package was stolen or lost in transit?Updated a year ago