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True Botanicals

Discover our top questions, skincare guides, and more.

True Botanicals FAQs | Help Center

How can I review my order history?

How do I change or cancel my order?

What do I do if my item is damaged?

What forms of payment do you accept?

Can I update or remove saved payment information?

Why am I getting charged sales tax on my orders when I previously wasn't?

Can I combine promotion codes or discounts?

I'm having trouble logging into my account. Can you help?

NoFraud

Orders, Payments, & Billing

What are your shipping options?

Can I change my shipping address?

When will my order ship?

What should I do if my package was lost in transit?

My tracking shows delivered, but my order has yet to arrive. What can I do?

Tracking & Shipping

How do subscriptions work?

Where do I find information about my current plan?

How do I make changes?

How can I skip an order?

Can I change the ship date of my next subscription order?

Can I cancel my subscription?

Subscriptions

How do I earn points?

Do my points expire?

I referred a friend but I haven’t received an award. Why?

Do subscription orders qualify for loyalty points?

How do I view my point balance?

How do I redeem my points?

Can I use my points and a promo code?

If I return items that I earned points for, do I get to keep the points?

Is there a limit to the number of points I can earn?

I forgot to add my points to my order! Can you help?

If I cancel an order after redeeming a reward, can my points be returned?

Does my True Beauties Rewards membership expire?

Can I earn points for buying True Botanicals from another retailer?

True Beauties Rewards

Can I mix the Vitamin C Booster with Pure Radiance Oil?

Does Chebula Active Serum Replace my Pure Radiance Oil?

How Long Can I Keep My Products?

Are Your Products Cruelty-Free?

Are Your Products Organic?

What is MADE SAFE®?

Are Your Products pH-Balanced?

Do you offer travel sizes?

Do you offer samples?

Isn’t orange oil photosensitizing?

Do You Use Synthetic Ingredients?

Do Your Products Contain Nut Oils?

Do Your Products Contain Soy?

Why Are Some of the Essential Oils Organic and Others Not?

Are Your Products Vegan?

I’ve read that phenethyl alcohol and ethylhexylglycerin could be toxic, so why are they in your formulas?

Do Your Products Contain Gluten?

What percentage of Vitamin C is in your Vitamin C Booster?

Are your products pregnancy safe?

Product Info & Ingredients

If I were to start with just one True Botanicals product, what would you recommend?

What should I use if I have more than one skin type or skin concern?

Which product is best for addressing hyperpigmentation?

Are your breakout-prone formulas safe for sensitive skin?

If I have breakout-prone or oily skin, can I still use face oils?

What skincare routine do you recommend for ultra sensitive skin?

What skincare routine do you recommend for oily and breakout-prone skin?

What skincare routine do you recommend for dry skin?

What skincare routine do you recommend for fine lines and wrinkles?

Skincare Guides

What Is Your Return Policy?

Do you support international returns?

How do I start a return?

What is your Holiday Return Policy?

Returns

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