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True Botanicals

Discover our top questions, skincare guides, and more.

True Botanicals FAQs | Help Center

How can I review my order history?

How do I change or cancel my order?

What do I do if my item is damaged?

Do you offer Gift Cards?

What forms of payment do you accept?

Can I update or remove saved payment information?

Why am I getting charged sales tax on my orders when I previously wasn't?

Can I combine promotion codes or discounts?

I'm having trouble logging into my account. Can you help?

Orders, Payments, & Billing

What are your shipping options?

Can I change my shipping address?

When will my order ship?

What should I do if my package was lost in transit?

My tracking shows delivered, but my order has yet to arrive. What can I do?

Tracking & Shipping

How do subscriptions work?

Where do I find information about my current plan?

How do I make changes?

How can I skip an order?

Can I change the ship date of my next subscription order?

Can I cancel my subscription?

Subscriptions

How do I earn points?

Do my points expire?

Do my points have any cash value?

I referred a friend but I haven’t received an award. Why?

Do subscription orders qualify for loyalty points?

How do I view my point balance?

How do I redeem my points?

Can I use my points and a promo code?

If I return items that I earned points for, do I get to keep the points?

Is there a limit to the number of points I can earn?

Can I share points with another member?

I forgot to add my points to my order! Can you help?

If I cancel an order after redeeming a reward, can my points be returned?

Does my True Beauties Rewards membership expire?

Can I earn points for buying True Botanicals from another retailer?

How do I submit retailer store receipts for reward points?

Are the shipping benefits available outside of the U.S?

True Beauties Rewards

How Long Can I Keep My Products?

Are Your Products Cruelty-Free?

Are Your Products Organic?

What is MADE SAFE®?

Are Your Products pH-Balanced?

Do you offer travel sizes?

Do you offer samples?

Do Your Products Contain Nut Oils?

Do Your Products Contain Soy?

Are Your Products Vegan?

Do Your Products Contain Gluten?

What percentage of Vitamin C is in your Vitamin C Booster?

Are your products pregnancy safe?

Product Info & Ingredients

If I were to start with just one True Botanicals product, what would you recommend?

How long does it take to see results?

What should I use if I have more than one skin type or skin concern?

Which product is best for addressing hyperpigmentation?

Are your breakout-prone formulas safe for sensitive skin?

If I have breakout-prone or oily skin, can I still use face oils?

What skincare routine do you recommend for ultra sensitive skin?

What skincare routine do you recommend for oily and breakout-prone skin?

What skincare routine do you recommend for dry skin?

What skincare routine do you recommend for fine lines and wrinkles?

Skincare Guides

What Is Your Return Policy?

Do you support international returns?

How do I start a return?

What is your Holiday Return Policy?

Returns

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