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Accounts & Billing

Why am I getting charged sales tax on my orders when I previously wasn't?

Historically, sales tax was only required when a business had a physical presence in the buyer’s state. However, a recent tax law update by the Supreme Court requires all e-commerce retailers to collect sales tax in a state if they earn above a reven


NoFraud FAQ. Who is NoFraud:. NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unaut

Can I update or remove saved payment information?

You can update or remove saved payments from your Account Details page. Go to Account Details > Edit. To remove a payment, scroll down to billing and select delete next to the billing option you wish to remove. To add a new payment, select the add pa

I'm having trouble logging into my account. Can you help?

If you can’t remember your password, you can click on the Forgot? button on the login screen and an auto-email will be sent to you to reset your password. You can also email [email protected] and we can help reset it for you. If your email

Do you offer Gift Cards?

Shopping for someone else but not sure what to give them? Give them the gift of choice with a gift card. Gift cards are delivered by email and contain instructions to redeem them at checkout.

How do I select the Afterpay option at checkout?

The option to select Afterpay will appear at the billing stage of the checkout flow and is listed under the option to use a credit card or PayPal.

What forms of payment do you accept?

We accept all major credit cards and debit cards. We also accept PayPal. Unfortunately, we are unable to accept prepaid gift cards, checks, or money orders.

Can I combine promotion codes or discounts?

We love offering promotions to our customers, but unfortunately promo codes and discounts cannot be combined. This policy includes subscription discounts.

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