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Product Questions


Ingredient Questions

11 articles


Can I mix the Vitamin C Booster with Pure Radiance Oil?

Since the Vitamin C Booster is water-soluble, we recommend mixing them with a water-based serum, such as the Chebula Active Serum, Renew Repair Nightly Treatment or Clear Repair Nightly Treatment. The Vitamin C Booster is not oil-soluble, and therefo

Does Chebula Active Serum Replace my Pure Radiance Oil?

No, the Chebula Active Serum does not replace your Pure Radiance Oil. In fact, we love using the the Chebula Active Serum and our Pure Radiance Oils together in a skincare routine. Chebula has been proven to be the top performer for antioxidant prote

How Long Can I Keep My Products?

Based on our testing all of our products carry a 2 year unopened shelf life.  Once opened please follow the timing of the PAO date that can be found on each package.  It looks like this with the recommended number of months indicated in the open jar

Are Your Products Cruelty-Free?

Yes, we are 100% cruelty free. We do not test on animals and are certified by Leaping Bunny.

Are Your Products Organic?

While many of our ingredients are certified organic, not all of them are. We use only safe, high-quality ingredients and consider many factors when choosing them, such as being farmed sustainably, free of harmful preservatives, and without potential

What is MADE SAFE®?

MADE SAFE® is a third-party certifying body that ensures that our products are safe for both ourselves and the environment. Every True Botanicals formula is MADE SAFE® certified—made without 5,000+ known toxic ingredients. Our unwavering standards do

Are Your Products pH-Balanced?

Almost all of our products are pH-balanced, which means they’re suitable for all skin types. One exception: when the Vitamin C Booster and Chebula Active Serum are mixed at a 1:1 ratio (roughly 2 pumps of serum and 2 shakes of booster), the pH is typ

What Is The Brown Sediment In My Toner?

The kombucha extract and apple cider vinegar in the Clear Toner both have natural sediment due to their active properties. Not to worry—it does not affect the efficacy or purity of the formula! You can still safely use the product.

Can I mix the Moisture Lock Overnight Mask with a Booster?

Yes. While Boosters were designed to be mixed into one of our Serums, our Vitamin C Booster or Phyto-Retinol Vitamin A Booster can be mixed into the Moisture Lock Overnight Mask.

How often do I use the Resurfacing Moisture Mask?

For most skin types, using the mask twice per week is ideal. If you have sensitive skin or are prone to redness, limit it to once per week.

Why does my new bottle of Pure Radiance Oil or Chebula Active Serum have different color or scent than my previous one?

We understand the scent is personal and can vary from person to person. Various elements in nature can impact the color, consistency and fragrance of plant-based ingredients from harvest to harvest. We accept these variances as they are a sign of Mot

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