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True Beauties Rewards

How do I earn points?

Earning points through our loyalty program is easy! We offer points for a variety of actions ranging from following us on social media to subscribing to a product. Additionally, you will receive at least one point for every dollar spent with us at a

Do my points expire?

Shop til you drop. Your points never expire!

Do my points have any cash value?

Yes! Users can choose to apply their points as a cash value discount. For every 500 points earned, you’ll receive $10 off your purchase!

I referred a friend but I haven’t received an award. Why?

There could be a few reasons why you may not have received your referral award just yet:. Your friend did not click on the referral link. Your friend’s purchase did not reach the spending minimum. Your friend’s referral is being reviewed by our escal

Do subscription orders qualify for loyalty points?

But of course! Users will get an initial 250 points when their first subscription order ships, and 3 points per dollar spent on subscription items.

How do I view my point balance?

To view your loyalty points, log into your account → "My Account" → "Loyalty Points”. There you will see all of the points you have gained along with any gifts / cash off you are able to redeem.

How do I redeem my points?

You have the option to redeem your points for cash value (500 points = $10 off). To redeem your points for $$ off your purchase, please log in to your account and select the desired reward. Then, enter your rewards code at checkout to apply it to you

Can I use my points and a promo code?

Unfortunately you cannot use points and a promo code together at this time.

If I return items that I earned points for, do I get to keep the points?

We understand some purchases may not be the right fit. If you return an item, the points you earned with your purchase will be deducted from your points balance. If the purchase upgraded you into the next tier threshold, your tier will be adjusted do

Is there a limit to the number of points I can earn?

The limit does not exist! We currently do not cap the amount of points that a user can earn.

Can I share points with another member?

Sadly you cannot share points with another member at this time, however that doesn’t mean you can’t use your points on somebody else. Our complimentary gift options make the perfect gift for any of your friends!

I forgot to add my points to my order! Can you help?

Unfortunately, once an order is placed, we can't apply points to it. But don't worry—your points never expire! You can always use them toward your next order or save them for future use.

If I cancel an order after redeeming a reward, can my points be returned?

If your purchase is refunded before your reward order is shipped, your points will be automatically returned to your account in 1-2 days. If your order is canceled and no refund is provided, your points will not automatically return to your account.

Does my True Beauties Rewards membership expire?

Your points and membership never expires! Gorgeous skin is a lifelong commitment, after all. However, your tier will expire and will automatically drop to the next tier after 12 months from your upgrade date if you do not meet the annual spend thresh

Can I earn points for buying True Botanicals from another retailer?

Yes, we offer points for every dollar spent at select retailers. We accept receipts from Nordstrom, Erewhon, Amazon, Cult Beauty, The Detox Market, and Credo Beauty. We will honor purchases made in the last 30 days based on the receipt’s purchase dat

How do I submit retailer store receipts for reward points?

Upload a legible receipt above and our team will get back to you in 72 hours (Monday - Friday) via email. You’ll receive an automated email when your receipt is approved (or an email with additional questions.)

Are the shipping benefits available outside of the U.S?

Unfortunately, our free shipping threshold only applies to orders within the U.S. International rates will apply for orders outside of the U.S.