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True Botanicals

Orders begin processing as soon as they are submitted, and we are unable to edit the order once it has been placed. If you need to make any changes to your shipping address, we recommend reaching out to the carrier directly once your order has shipped.&#xA0;<span id="isPasted" style="border-style: solid; border-width: 0px; line-height: inherit; margin: 0px; padding: 0px; caret-color: rgb(20, 35, 50); color: rgb(20, 35, 50); font-family: &quot;Proxima Nova&quot;, Helvetica, Arial, sans-serif;">You may change your default shipping address on file by visiting the&#xA0;<a href="https://truebotanicals.com/account">Account Details</a><span style="border-style: solid; border-width: 0px; line-height: inherit; margin: 0px; padding: 0px; caret-color: rgb(20, 35, 50); color: rgb(20, 35, 50); font-family: &quot;Proxima Nova&quot;, Helvetica, Arial, sans-serif;"><a href="https://truebotanicals.com/account">&#xA0;</a><span style="border-style: solid; border-width: 0px; line-height: inherit; margin: 0px; padding: 0px; caret-color: rgb(20, 35, 50); color: rgb(20, 35, 50); font-family: &quot;Proxima Nova&quot;, Helvetica, Arial, sans-serif;">page. S<span style="border-style: solid; border-width: 0px; line-height: inherit; margin: 0px; padding: 0px; caret-color: rgb(20, 35, 50); color: rgb(20, 35, 50); font-family: &quot;Proxima Nova&quot;, Helvetica, Arial, sans-serif;">elect the edit button and add or delete addresses as desired. Make sure to hit save once you&#x2019;re done. If you have a subscription, you may edit addresses here or select your default shipping address from the&#xA0;<a href="https://truebotanicals.com/pages/subscriptions">Subscription Management</a><span style="border-style: solid; border-width: 0px; line-height: inherit; margin: 0px; padding: 0px; caret-color: rgb(20, 35, 50); color: rgb(20, 35, 50); font-family: &quot;Proxima Nova&quot;, Helvetica, Arial, sans-serif;">&#xA0;page.

Orders begin processing as soon as they are submitted, and we are unable to edit the order once it has been placed. If you need to make any changes to your shipping address, we recommend reaching out to the carrier directly once your order has shippe

Can I change my shipping address?

Tracking & Shipping

How can I review my order history?

How do I change or cancel my order?

Do you offer Gift Cards?

What forms of payment do you accept?

Can I update or remove saved payment information?

Why am I getting charged sales tax on my orders when I previously wasn't?

Can I combine promotion codes or discounts?

I'm having trouble logging into my account. Can you help?

Orders, Payments, & Billing

What are your shipping options?

When will my order ship?

What should I do if my package was lost in transit?

My tracking shows delivered, but my order has yet to arrive. What can I do?

How do subscriptions work?

Where do I find information about my current plan?

How do I make changes?

How can I skip an order?

Can I change the ship date of my next subscription order?

Can I cancel my subscription?

Subscriptions

How do I earn points?

Do my points expire?

Do my points have any cash value?

I referred a friend but I haven’t received an award. Why?

Do subscription orders qualify for loyalty points?

How do I view my point balance?

How do I redeem my points?

Can I use my points and a promo code?

If I return items that I earned points for, do I get to keep the points?

Is there a limit to the number of points I can earn?

Can I share points with another member?

I forgot to add my points to my order! Can you help?

If I cancel an order after redeeming a reward, can my points be returned?

Does my True Beauties Rewards membership expire?

Can I earn points for buying True Botanicals from another retailer?

How do I submit retailer store receipts for reward points?

Are the shipping benefits available outside of the U.S?

True Beauties Rewards

How Long Can I Keep My Products?

Are Your Products Cruelty-Free?

Are Your Products Organic?

What is MADE SAFE®?

Are Your Products pH-Balanced?

Do you offer travel sizes?

Do you offer samples?

Do Your Products Contain Nut Oils?

Do Your Products Contain Soy?

Are Your Products Vegan?

Do Your Products Contain Gluten?

What percentage of Vitamin C is in your Vitamin C Booster?

Product Info & Ingredients

If I were to start with just one True Botanicals product, what would you recommend?

Can I change my shipping address?Updated 5 days ago