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What Is Your Return Policy?Updated 9 months ago

We offer a 30-day guarantee on all of our products. If you're unhappy with a product for any reason, please feel free to initiate a return at our Returns Center.

If you've ordered a Skincare Kit, Set or Bundle, you will need to return all of the products in the Kit, Set or Bundle in order to receive a refund. Partial refunds or returns are not eligible for a return.

  • Returns are eligible as long as they are within 30 days of purchase date.
  • Any products that are nearly empty, tampered with or filled with other substances are not refundable.
  • Items that have been damaged or lost from personal usage - dropped, stolen, spilled, mishandled, etc. - are not refundable.
  • Items purchased from another retailer are not eligible for a refund or exchange. Only products purchased from are eligible.
  • Select Skincare Kits, Sets, or Bundles are final sale.

Please reach out to the True Team at [email protected] or call us at 1-888-416-0870 as we can help address any questions or concerns.

Please see our terms of service for additional details about our return policy.

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