We offer a 30-day guarantee on all full-priced products. If you're unhappy with a product for any reason, please feel free to initiate a return at our Returns Center. If you've ordered a Skincare Kit, Set or Bundle, you will need to return all of the

We offer a 30-day guarantee on all full-priced products. If you&apos;re unhappy with a product for any reason, please feel free to initiate a return at our <a href="https://true-botanicals.loopreturns.com/#/">Returns Center</a>.If you&apos;ve ordered a Skincare Kit, Set or Bundle, you will need to return all of the products in the Kit, Set or Bundle in order to receive a refund. Partial refunds or returns are not eligible for a return.<ul><li>Returns are eligible as long as they are within 30 days of purchase date.</li><li>Any products that are less than 60% full, tampered with or filled with other substances are not refundable.</li><li>Items that have been damaged or lost from personal usage - dropped, spilled, mishandled, etc. - are not refundable.</li><li>Items purchased from another retailer are not eligible for a refund or exchange. Only products purchased from <a href="//TrueBotanicals.com">TrueBotanicals.com</a> are eligible.</li><li>Select Skincare Kits, Sets, or Bundles are final sale.</li><li>We do not offer a direct exchange option at this time. We recommend returning your item for store credit. Your store credit code will be issued when your return is in transit, and you can use this to purchase the product you want instead. Opting for store credit earns a 5% bonus up to $15.</li><li>True Botanicals reserves the right to refuse a return that does not meet our return requirements or is deemed to be abusing the return policy. After 2 returns, further eligibility for returns will be determined by your loyalty tier.</li><li>Items in our Final Few category marked &quot;Final Sale&quot; cannot be returned or exchanged.&#xA0;</li></ul> Please reach out to the True Team at hello<a href="mailto:trueteam@truebotanicals.com">@truebotanicals.com</a> or call us at 1-888-416-0870 as we can help address any questions or concerns.Please see our terms of service for additional details about our return policy.

What Is Your Return Policy?

If you're located internationally and wish to return a product that is within our 30 day guarantee, please contact our team at hello@truebotanicals.com  with your order number and reason for return. We will gladly assist you.

If you&apos;re located internationally and wish to return a product that is within our 30 day guarantee, please contact our team at hello<a href="mailto:&lt;a data-fr-linked=">@truebotanicals.com</a> &#xA0;with your order number and reason for return. We will gladly assist you.&#xA0;

Do you support international returns?

We’re sorry to hear that it’s not working out. To initiate a return, please do so at our return center. If you've ordered a bundled product, please reach out to the True Team at hello@truebotanicals.com as we can help address any questions or concern

<p id="isPasted" style="border-style: solid; border-width: 0px; font-size: 0.875rem; line-height: 1.5; margin-right: 0px; margin-bottom: 1.5em; margin-left: 0px; padding: 0px; color: rgb(20, 35, 50); caret-color: rgb(20, 35, 50); font-family: &quot;Proxima Nova&quot;, Helvetica, Arial, sans-serif;">We&#x2019;re sorry to hear that it&#x2019;s not working out. To initiate a return, please do so at our <a href="https://true-botanicals.loopreturns.com/#/">return center</a><a href="https://returns.truebotanicals.com">.</a><p style="border-style: solid; border-width: 0px; font-size: 0.875rem; line-height: 1.5; margin-right: 0px; margin-bottom: 1.5em; margin-left: 0px; padding: 0px; color: rgb(20, 35, 50); caret-color: rgb(20, 35, 50); font-family: &quot;Proxima Nova&quot;, Helvetica, Arial, sans-serif;">If you&apos;ve ordered a bundled product, please reach out to the True Team at hello<a href="mailto:&lt;a data-fr-linked=">@truebotanicals.com</a> as we can help address any questions or concerns.&#xA0;<p style="border-style: solid; border-width: 0px; font-size: 0.875rem; line-height: 1.5; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding: 0px; color: rgb(20, 35, 50); caret-color: rgb(20, 35, 50); font-family: &quot;Proxima Nova&quot;, Helvetica, Arial, sans-serif;">If you have any questions, please reach out to our team at hello<a data-fr-linked="true" href="mailto:trueteam@truebotanicals.com">@truebotanicals.com</a>.

How do I start a return?

Please feel free to reach out to us at hello@truebotanicals.com with questions, comments or just to say hello!

Our team will get back to you within 24 business hours.

If calling outside of business hours, please leave a voicemail and our Customer Experience Team will get back to you within one business day.

Monday - Friday, 9AM - 4PM Pacific Time

True Botanicals

Returns

How can I review my order history?

How do I change or cancel my order?

What do I do if my item is damaged?

What forms of payment do you accept?

Can I update or remove saved payment information?

Why am I getting charged sales tax on my orders when I previously wasn't?

Can I combine promotion codes or discounts?

I'm having trouble logging into my account. Can you help?

NoFraud

Orders, Payments, & Billing

What are your shipping options?

Can I change my shipping address?

When will my order ship?

What should I do if my package was lost in transit?

My tracking shows delivered, but my order has yet to arrive. What can I do?

Tracking & Shipping

How do subscriptions work?

Where do I find information about my current plan?

How do I make changes?

How can I skip an order?

Can I change the ship date of my next subscription order?

Can I cancel my subscription?

Subscriptions

How do I earn points?

Do my points expire?

I referred a friend but I haven’t received an award. Why?

Do subscription orders qualify for loyalty points?

How do I view my point balance?

How do I redeem my points?

Can I use my points and a promo code?

If I return items that I earned points for, do I get to keep the points?

Is there a limit to the number of points I can earn?

I forgot to add my points to my order! Can you help?

If I cancel an order after redeeming a reward, can my points be returned?

Does my True Beauties Rewards membership expire?

Can I earn points for buying True Botanicals from another retailer?

True Beauties Rewards

Does Chebula Active Serum Replace my Pure Radiance Oil?

How Long Can I Keep My Products?

Are Your Products Cruelty-Free?

Are Your Products Organic?

What is MADE SAFE®?

Are Your Products pH-Balanced?

Do you offer travel sizes?

Do you offer samples?

Isn’t orange oil photosensitizing?

Do You Use Synthetic Ingredients?

Do Your Products Contain Nut Oils?

Do Your Products Contain Soy?

Why Are Some of the Essential Oils Organic and Others Not?

Are Your Products Vegan?

I’ve read that phenethyl alcohol and ethylhexylglycerin could be toxic, so why are they in your formulas?

Do Your Products Contain Gluten?

What percentage of Vitamin C is in your Vitamin C Booster?

Are your products pregnancy safe?

Which ingredients in Renew Pure Radiance Oil help reduce inflammation?

What skin concerns does Phyto-Retinol Advanced Clinical Cream target?

What benefits does Chebula provide?

How does Phyto-Retinol help with anti aging?

What makes Phyto-Retinol a retinol alternative?

How is Clear Pure Radiance Oil good for acne?

Does Chebula Active Serum help remove dark spots?

Does phyto retinol treat different symptoms than chebula?

Product Info & Ingredients

If I were to start with just one True Botanicals product, what would you recommend?