Please feel free to reach out to us at trueteam@truebotanicals.com with questions, comments or just to say hello!

Our team will do their best to get back to you within 2 business days.

If calling outside of business hours, please leave a voicemail and our Customer Experience Team will do their best to get back to you in 2 business days.

Monday - Friday, 9AM - 5PM Eastern Time

True Botanicals

<span id="isPasted" style="border-style: solid; border-width: 0px; line-height: inherit; margin: 0px; padding: 0px; caret-color: rgb(20, 35, 50); color: rgb(20, 35, 50); font-family: &quot;Proxima Nova&quot;, Helvetica, Arial, sans-serif;">Please reach out to the True Team at&#xA0;<a href="mailto:&lt;a data-fr-linked=">trueteam@truebotanicals.com</a><span style="border-style: solid; border-width: 0px; line-height: inherit; margin: 0px; padding: 0px; caret-color: rgb(20, 35, 50); color: rgb(20, 35, 50); font-family: &quot;Proxima Nova&quot;, Helvetica, Arial, sans-serif;">, and we&#x2019;ll help you locate your products ASAP.NOTE: Once your order is marked as &quot;delivered,&quot; we&apos;re unable to track it further. Any delivery issues must be addressed with the carrier directly. We recommend contacting the designated carrier as soon as possible to file any necessary claims.

Please reach out to the True Team at trueteam@truebotanicals.com, and we’ll help you locate your products ASAP. NOTE: Once your order is marked as "delivered," we're unable to track it further. Any delivery issues must be addressed with the carrier d

What should I do if my package was lost in transit?

Tracking & Shipping

How can I review my order history?

How do I change or cancel my order?

What do I do if my item is damaged?

Do you offer Gift Cards?

What forms of payment do you accept?

Can I update or remove saved payment information?

Why am I getting charged sales tax on my orders when I previously wasn't?

Can I combine promotion codes or discounts?

I'm having trouble logging into my account. Can you help?

Orders, Payments, & Billing

What are your shipping options?

Can I change my shipping address?

When will my order ship?

My tracking shows delivered, but my order has yet to arrive. What can I do?

How do subscriptions work?

Where do I find information about my current plan?

How do I make changes?

How can I skip an order?

Can I change the ship date of my next subscription order?

Can I cancel my subscription?

Subscriptions

How do I earn points?

Do my points expire?

Do my points have any cash value?

I referred a friend but I haven’t received an award. Why?

Do subscription orders qualify for loyalty points?

How do I view my point balance?

How do I redeem my points?

Can I use my points and a promo code?

If I return items that I earned points for, do I get to keep the points?

Is there a limit to the number of points I can earn?

Can I share points with another member?

I forgot to add my points to my order! Can you help?

If I cancel an order after redeeming a reward, can my points be returned?

Does my True Beauties Rewards membership expire?

Can I earn points for buying True Botanicals from another retailer?

How do I submit retailer store receipts for reward points?

Are the shipping benefits available outside of the U.S?

True Beauties Rewards

How Long Can I Keep My Products?

Are Your Products Cruelty-Free?

Are Your Products Organic?

What is MADE SAFE®?

Are Your Products pH-Balanced?

Do you offer travel sizes?

Do you offer samples?

Do Your Products Contain Nut Oils?

Do Your Products Contain Soy?

Are Your Products Vegan?

Do Your Products Contain Gluten?

What percentage of Vitamin C is in your Vitamin C Booster?

Product Info & Ingredients

If I were to start with just one True Botanicals product, what would you recommend?

How long does it take to see results?

What should I use if I have more than one skin type or skin concern?

Which product is best for addressing hyperpigmentation?

Are your breakout-prone formulas safe for sensitive skin?

If I have breakout-prone or oily skin, can I still use face oils?

What skincare routine do you recommend for ultra sensitive skin?

What skincare routine do you recommend for oily and breakout-prone skin?

What skincare routine do you recommend for dry skin?

What skincare routine do you recommend for fine lines and wrinkles?

Skincare Guides

What Is Your Return Policy?

Do you support international returns?

How do I start a return?

What is your Holiday Return Policy?

Returns

What should I do if my package was lost in transit?Updated a year ago