We offer a 30-day guarantee on all of our products. If you're unhappy with a product for any reason, please feel free to initiate a return at our Returns Center. If you've ordered a Skincare Kit, Set or Bundle, you will need to return all of the prod
If you're located internationally and wish to return a product that is within our 30 day guarantee, please contact our team at [email protected] with your order number and reason for return. We will gladly assist you.
We offer a 60-day guarantee on all of our products purchased during the holidays between November 1st and December 31st. If you’re unhappy with a product for any reason, please feel free to initiate a return at our returns center. If you've ordered a
We’re sorry to hear that it’s not working out. To initiate a return, please do so at our return center. If you've ordered a bundled product, please reach out to the True Team at [email protected] as we can help address any questions or conc
While we are working hard on getting all orders to our customers on time, carriers are experiencing an up to 5-day delay on domestic orders and 14+ day delay on international orders due to COVID-19. We appreciate your support and patience. We are als
Please reach out to the True Team at [email protected], and we’ll ensure you get your products ASAP.
If it doesn’t arrive, please reach out to the True Team at [email protected]. We’ll ensure you get your products ASAP.
You may change your shipping addresses on file by visiting the Account Details page. Select the edit button and add or delete addresses as desired. Make sure to hit save once you’re done. If you have a subscription, you may edit addresses here or sel
Thanks for reaching out. We offer free standard shipping on all orders over $50 in the US. In the US, we offer Express shipping in case you need it sooner. We offer free International shipping on subscriptions and orders over $150. We also offer Expr
Our packages are assembled by hand, usually within 24 to 72 hours of being placed. Please note that orders placed on Fridays after 1 P.M. PT will be processed the following Monday. The shipping transit times listed at checkout do not include assembly