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Shipping, Delivery, & Returns

What Is Your Return Policy?

We offer a 30-day guarantee on all of our products. If you're unhappy with a product for any reason, please feel free to initiate a return at our Returns Center. If you've ordered a Skincare Kit, Set or Bundle, you will need to return all of the prod

Do you support international returns?

If you're located internationally and wish to return a product that is within our 30 day guarantee, please contact our team at [email protected]  with your order number and reason for return. We will gladly assist you.

What is your Holiday Return Policy?

We offer a 60-day guarantee on all of our products purchased during the holidays between November 1st and December 31st. If you’re unhappy with a product for any reason, please feel free to initiate a return at our returns center. If you've ordered a

How do I start a return?

We’re sorry to hear that it’s not working out. To initiate a return, please do so at our return center. If you've ordered a bundled product, please reach out to the True Team at [email protected] as we can help address any questions or conc

Will COVID-19 affect the shipment of my order?

While we are working hard on getting all orders to our customers on time, carriers are experiencing an up to 5-day delay on domestic orders and 14+ day delay on international orders due to COVID-19. We appreciate your support and patience. We are als

What should I do if my package was lost in transit?

Please reach out to the True Team at [email protected], and we’ll help you locate your products ASAP. NOTE: Once your order is marked as "delivered," we're unable to track it further. Any delivery issues must be addressed with the carrier d

My tracking shows delivered, but my order has yet to arrive. What can I do?

Once your order is marked as "delivered," we're unable to track it further. Any delivery issues must be addressed with the carrier directly. We recommend contacting the designated carrier as soon as possible to file any necessary claims. If you have

How can I change my shipping address?

You may change your shipping addresses on file by visiting the Account Details page. Select the edit button and add or delete addresses as desired. Make sure to hit save once you’re done. If you have a subscription, you may edit addresses here or sel

What are your shipping options?

Thanks for reaching out. We offer free standard shipping on all orders over $50 in the US. In the US, we offer Express shipping in case you need it sooner. We offer free International shipping on subscriptions and orders over $150. We also offer Expr

When will my order ship?

Our packages are assembled by hand, usually within 24 to 72 hours of being placed. Please note that orders placed on Fridays after 1 P.M. PT will be processed the following Monday. The shipping transit times listed at checkout do not include assembly

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