Orders, Payments, & Billing
How can I review my order history?
You can view your purchase history on your Account Details page. This section can be found when you click on your name in the top right corner of the website. Currently, only the date and amount of your purchase are visible, but we’re working on show
How do I change or cancel my order?
Our fulfillment system is set up to process quickly so that our customers get their products ASAP. Because of this, we are unable to cancel or change orders after they've been placed. Please send our true team a message at [email protected] if
What do I do if my item is damaged?
We’re sorry your item is damaged!. Please email our team at [email protected] with an image of your damaged item for further assistance. All damages/defects must be reported within 30 days to be eligible for a resolution. While we may not be a
What forms of payment do you accept?
We accept all major credit cards and debit cards. We also accept PayPal. Unfortunately, we are unable to accept prepaid gift cards, checks, or money orders.
Can I update or remove saved payment information?
You can update or remove saved payments from your Account Details page. Go to Account Details > Edit. To remove a payment, scroll down to billing and select delete next to the billing option you wish to remove. To add a new payment, select the add pa
Why am I getting charged sales tax on my orders when I previously wasn't?
Historically, sales tax was only required when a business had a physical presence in the buyer’s state. However, a recent tax law update by the Supreme Court requires all e-commerce retailers to collect sales tax in a state if they earn above a reven
Can I combine promotion codes or discounts?
We love offering promotions to our customers, but unfortunately promo codes and discounts cannot be combined unless otherwise stated. This policy includes subscription discounts.
I'm having trouble logging into my account. Can you help?
If you can’t remember your password, you can click on the Forgot? button on the login screen and an auto-email will be sent to you to reset your password. You can also email [email protected] and we can help reset it for you. If your email is
NoFraud
NoFraud FAQ. Who is NoFraud:. NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unaut